The group will seek to develop its personnel and promote individuals to higher levels of responsibility from within wherever possible. Specifically, the group will seek to address the staff demands of new developments by balancing the recruitment of new employees at entry-level positions with secondments or transfers of existing personnel.
To facilitate staff retention and motivation, the group has implemented a performance appraisal system for staff at all levels to enable management to provide personnel with feedback to develop their career potential and to enable personnel to get involved in setting their own performance objectives. Each member of staff also has an individual training programme which is monitored and completed by line managers. The group is currently undergoing creditation for Investors in People.
To reward employee loyalty and greater profitability, the group provides incentives to personnel through bonus schemes, loyalty payments and medical programmes.
Consultation and employee involvement
Minhaz Manji principally determines the group's overall strategy. Operational strategies are also largely overseen by Minhaz Manji and Paul Peacock although the group has to adhere to minimum operational standards that have been laid out by IHG. However, HCM has adopted an open discussion policy and has always encouraged employee involvement in relation to various matters such as improving day-to-day business operations,