First Inn Ventures and Hospitality & Capital Management Ltd.
FIV/HCM is established within the UK hotel industry as a highly respected and profitable hotel group. The group has achieved this reputation through its management team's dedicated focus and proven ability on matters such as:
- site selection
- staff development, training and retention
- quality control
- effective monitoring of business profitability
- effective monitoring and optimisation of individual hotel occupancy levels and revenues
- active participation in industry forums
HCM's success and quality has been regularly recognised by InterContinental Hotels Group (IHG), which has awarded the Express by Holiday Inn hotels in Burton-upon-Trent and Wimbledon-South with Newcomer of the Year awards whilst the Express by Holiday Inn hotel in Cardiff Bay has twice won IHG's Quality Excellence award. Most recently, in September 2003, the group's profile was further enhanced when IHG announced that Burton had won the Torchbearer award for Europe, Middle East and Africa. This is the highest accolade available to any hotel under any IHG brand and is won against the most fierce competition. In effect the hotel is judged to be the one by which others should set their standards.


